Wowlife is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.

In this privacy notice, references to “Wowlife”, "we" or "us" or “our” are to Wowlife Coliving Private Limited (a company incorporated under the Indian Companies Act, 2013) (“wowlife”).

Scope of our privacy Policy

This Policy applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, website, email, phone, walk-ins to Wowlife accommodations, booking an Wowife accommodation via a third party travel agency, etc.). We may give you additional Privacy Policy if required for specific interactions.

If you book a stay through us at one of our partners’ Coliving, guest houses, hotels and other lodgings (i.e. you stay at a property that is not Wowlife), that partner will use your personal data as shown in their privacy Policy.

This Privacy Policy applies to individuals who enquire about, purchase or make use of our products and services, such as when a user signs up with Wowlife, modifies her account, makes a booking (whether through our app, website, in person or via any other channel), requests on-demand services, contacts customer support, stays at Wowlife accommodations or otherwise communicates or interacts with Wowlife.

It describes how we handle your information, regardless of the way you contact us (e.g. app, website, email, phone, walk-ins to WOWLIFE accommodations, etc.). Sometimes we will provide you with additional information or notices, depending on the way we interact with each other, e.g. if you use particular functionality on our app, we may explain how that functionality uses your information.

WOWLIFE’s website and app is not aimed at children, and we do not allow children to book accommodation or stay at our accommodations without a responsible adult. This privacy notice is therefore not aimed at children. If you provide us with information about your children, it is processed as described in this notice.

1. What personal information do we collect from the people that visit our blog, website or app?

 When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
 
2. When do we collect information?

 We collect information from you when you register on our site, subscribe to a newsletter, fill out a form or enter information on our site.

3. How do we use your information?

 We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To ask for ratings and reviews of services or products

4. Which Information do we collect?

We process personal information about you and/or, where applicable, others whom you have booked accommodation for, namely:

• Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you); and

Standard personal information includes:

• Contact Information: We collect your name, user name, address, e-mail address and telephone number(s); if you choose to upload one or connect your social media account to your Wowlife account, your profile picture; and your country of residence, age, gender and date of birth;

• Location Information: We may derive your approximate location from your IP address so that we show you more relevant content (e.g. accommodation near you). You can choose to allow our app to access location services so that we can suggest nearby accommodation. This will mean that we collect the precise location of your device when the app is running both in the foreground and the background.

• Transaction Information: We collect transaction details related to your use of our services, e.g. type of service requested, date and time the service was provided, amount charged, days booked/stayed, and other related transaction details. If someone else uses an WOWLIFE referral code you have given them, WOWLIFE may associate that other person with you to ensure that you receive the benefit of having made that referral.

• Account History: We collect details of your bookings and of contact we have had with you, such as complaints or incidents.

• Usage and Preference Information: We collect information about how you interact with our website, app or other Services, including IP addresses, search terms and parameters and device information.

• Log Information: We collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

• Device Information: We collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information to help us understand how our app is performing across a range of devices and to help us identify the cause of “crashes” and potential performance improvements.

• Call and SMS Data: We make it easier for you to contact accommodation managers. In connection with this, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.

• CCTV: We may also collect your personal information if you access our premises and we use CCTV to monitor those premises.

• WiFi: If you use WiFi offered at our accommodation, we will collect login information (which may include your email) and usage information that tells us how you use the WiFi.

5. How do we protect your information?

 Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

6. Do we use 'cookies'?

 Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

7. We use cookies to:

• Understand and save user's preferences for future visits.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

 You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
 

8. Marketing and Preferences

We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.

We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.

If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the "unsubscribe" link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at Email id to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at Email.

9. If users disable cookies in their browser:

 If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly. However, you will still be able to place orders.

10. Third-party disclosure

 We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
 

11. Third-party links

 Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

12. We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

• Process orders and to send information and updates pertaining to orders.

• Send you additional information related to your product and/or service.

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

13. If at any time you would like to delete your data

 Log in and go to 

Contacting us

For answers to your questions contact Email